24 MATERIAL ISSUE RELEVANT NEGATIVE IMPACTS Effective or Potential Impact RELEVANT POSITIVE IMPACTS Effective or Potential Impact RELEVANT RISKS RELEVANT OPPORTUNITIES Consumers and End Users Privacy Business continuity compromised by inefficient handling of cyberattacks that block critical systems or delay services. Implementation of practices to protect corporate and customer (sensitive) data from cyberattacks, ensuring business continuity, preventing legal costs related to data loss, and strengthening customer trust. Access to products and services / Access to quality information / Responsible business practices Loss of customer trust and satisfaction due to inadequate service or lack of transparency in information provided. P Focus on quality in customer relations and monitoring satisfaction with products. E Ineffective communication strategy leading to reputational damage and long-term customer segment loss. Clear and complete communication of productrelated information to consumers, increasing trust, brand value, and revenue stability. Consumer/enduser safety Compliance with highest product quality and safety standards through rigorous quality controls and safety procedures. P Product safety incidents leading to loss of customer trust and sales reduction. Design of safer products/tools/software, reducing operational risks and associated costs, ensuring business continuity. Corporate Conduct Corporate culture Compliance with applicable laws and regulations (including voluntary) in economic, environmental, and social areas. E Failure to spread an ethical vision per company policies, negatively impacting Improved reputation through governance attentive to sustainability and regulatory proliferation, increasing brand value and business opportunities.
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